It’s amazing what humanity can do with the right tools. If you’ve ever looked up the work of Marshall McLuhan, he talks about how even the basic things we create change our outlook on life, politics and society. He’s also often attributed to having said, "We shape our tools and, thereafter our tools shape us…". The light bulb, for example, changed what time of day we can commune with each other.
I have been developing and designing software for close to twenty years. Since joining NDI, I’ve been thinking about the tools we build and how those tools, in turn, shape the lives of beneficiaries around the world. Human-centered design is the process of designing technology with and around the humans who use it. This process is analogous to building a bridge to connect two worlds. Just like civil engineers, practitioners of human-centered design at NDI must connect technology to the needs of citizens.